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A new communication channel has sparked hope for negotiations between Azerbaijan and Armenia over Nagorno-Karabakh. But as Crisis Group Analyst Zaur Shiriyev found talking to Azerbaijani soldiers and villagers living near the front, decades of conflict mean that the path to peace will be rocky.

The April 2018 “velvet revolution” in Armenia has brought new meetings and helped improve the dynamics of the three-decade-long conflict over Nagorno-Karabakh. Much more needs to happen to reach peace, but Azerbaijan’s old scepticism is giving way to cautious hope in diplomacy.

With his party’s victory in the snap parliamentary elections and a new calm on the frontlines with Azerbaijan, Armenia’s leader Nikol Pashinyan and his team will have more space to settle the Nagorno-Karabakh conflict.

Armenia’s new government will likely adhere to long-held positions in its 30-year conflict with Azerbaijan over Nagorno-Karabakh. But the two sides need more direct communication in the conflict zone. In this excerpt from our Watch List 2018 – Second Update early warning report, Crisis Group urges European policymakers to help forge these links to avoid renewed fighting.

Crisis Group’s second update to our Watch List 2018 includes entries on seizing a chance for peace in Mali, avoiding escalation in Nagorno-Karabakh, mitigating conflict in Syria’s peripheral regions, and helping Somalia overcome obstacles to reform. This annual early-warning report identifies conflict situations in which prompt action by the European Union and its member states would generate stronger prospects for peace.

Azerbaijan regards Armenia’s “velvet revolution” as both hopeful and worrying. Baku hoped Yerevan’s new leadership might bring a fresh approach to negotiations over the Nagorno-Karabakh enclave. But, thus far, to many Azerbaijanis that leadership sounds less flexible than its predecessor.

Armenia's political crisis risks deepening internal divisions and security challenges. External actors should be prepared to offer support but avoid actions that risk the crisis transforming into a broader geopolitical contest.

Massive street protests have brought down Armenia’s long-serving leader Serzh Sargsyan. Meanwhile, tensions persist in the unresolved conflict with Azerbaijan over Nagorno-Karabakh. Both Armenia’s new leadership and Azerbaijan must pay attention to avoid triggering a new conflagration along that territory’s volatile front lines.

This week’s meeting between Armenia’s and Azerbaijan’s foreign ministers is likely to centre on security issues, including numbers of international observers in Nagorno-Karabakh. But frustration with the peace process will grow unless both foreign ministers address the critical political aspects of a future settlement.

A rare meeting between the presidents of Armenia and Azerbaijan on 16 October 2017 could lead to a breakthrough. But the two countries have very different ideas on how to reconcile their competing narratives and goals in the Nagorno-Karabakh conflict.